Create manuals that users love to read, nay, watch.
Empower users to learn the right way to use your products with 3D immersive guides.
Study after study has shown that users throw away manuals after the first glance. Worse, 90% of goods return labeled as broken, are not actually broken.
3D is the most engaging media form out there, increasing information recall by 95%. We help you bring this power to you customer support manuals with fast guide creation.
Get started now with our free templates and get inspired by existing manuals.
For hardware companies, 60% of support requests are about things already answered in the user manuals.
Alleviate the ambiguity of guides using 3D immersive visuals and drastically reduce your support costs by those 60%.
Increase your customer satisfaction and help users be successful with your products.
Forget about lengthy manual creation processes with agencies and start building your guides right now with our online software.
Be the creator and "Design it Yourself" with our software's extensive templates. Deliver value to your customers right now using our free tier.
Making sure you take the best decisions for your business.
A product manual is the lengthy booklet explaining every thing about the product in hand, the safety standards, the certifications, etc... Usually it comes in many languages.
On the other hand, a user guide is the part the customer needs the most: the quick start guide to using/assembling a given product. Usually it comes in a small 6 page booklet full of visuals and 3D representations of the product.
Yes. The law requires any company selling physical goods to ship a user manual with their products. It can be as simple as the different potential hazards, do not wash, etc...
Although it is contained in the shipment with the product, manuals usually are not to be found when we need them the most. For that, we recommend you go to the manufacturer's website and look in the customer support section for the manual you are seeking.
We tend to approach assembling a product or using it for the first time as a very easy task. Thus, resulting in us thinking we don't need instructions. There have been studies about this funny human behavior, so manufacturers have moved to making their products much simpler to operate.
The first step is to prepare the 3D files of your product (usually found in a CAD format). You can insert it on our studio and use the product manual or user guide templates to generate your started project. Then you can proceed by filling the rest of the information in.
Manual softwares out there are mostly made for text based manuals. Our software prioritizes visuals that users interact with, we found out that 3D is the most immersive media form to help with knowledge transfer.